OUR POLICIES
Delivery & Returns Policy
Everything you need to know about how we deliver your orders, exchanges and returns.
Delivery
Dross Shop Ghana is a strictly online store. Orders are generally delivered within 24 to 72 hours, subject to the customer’s location, order confirmation and other circumstances that may affect delivery.
Delivery Information
Please ensure that you provide accurate and complete delivery information when placing your order, including your name, active phone number and correct delivery address or location. Our delivery team or partner may contact you using the details provided with your order.
Delivery Time
Orders are typically delivered within 24 to 72 hours. Delivery time may vary depending on your location, order confirmation and other circumstances such as weather conditions, courier delays or other factors beyond our control.
24 – 72 Hours
Fast and reliable delivery across Ghana.
Pick-Up
Pick-up is available on request. If you prefer to pick up your order, please contact us to make the necessary arrangements. Pick-up details and availability should be confirmed with us before travelling to collect your order.
Delays
While we aim to deliver all orders within 24 to 72 hours, unforeseen circumstances may occasionally cause delays. These may include incorrect delivery information, difficulty contacting the customer, courier or transportation delays, weather conditions or other circumstances outside our reasonable control. Where a significant delay occurs, we will communicate with you where possible.
Returns
Dross Shop Ghana does not accept returns. This policy applies because our products include intimate apparel and personal-use items, for which hygiene is an important consideration. Please carefully review the product information, available sizes and our Size & Fit Guide before placing your order.
No Returns
We do not accept returns due to hygiene considerations.
Exchanges
An exchange may be considered depending on the situation. Any exchange request must be discussed with Dross Shop Ghana before the product is sent back or exchanged. Approval of an exchange is at our discretion and may depend on the condition of the product, the nature of the issue and other relevant circumstances.
Product Condition for Exchanges
Where an exchange is approved, the product may need to be in its original condition and packaging and must not have been worn, washed, altered or otherwise used. Because of the nature of our products, hygiene and product condition will be considered when assessing exchange requests.
Incorrect or Damaged Items
If you believe you have received an incorrect or damaged item, please contact us promptly after delivery with your order details and a description of the issue. We may request photographs or additional information to help us investigate the matter.
Before You Order
To avoid issues, please:
- Check the product description
- Review the size and fit guide
- Confirm your size, colour, quantity and delivery information
Need Help?
If you have any questions about delivery, pick-up or exchanges, please contact us.
Last Updated: September 2026