OUR POLICIES
Your privacy matters to us. Here’s how we collect, use and protect your information.
Privacy Policy
Introduction
At Dross Shop Ghana, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains what information we collect, how we use it, who we share it with, and how we protect it when you use our website or place an order.
Information We Collect
We may collect personal and contact information such as your name, phone number, email address (where provided), delivery address, order details, payment information and any communication you send to us. We may also collect website and technical information such as your IP address, browser type and device information through cookies and similar technologies.
How We Use Your Information
We use your information to process and fulfil your orders, confirm and communicate about your orders, arrange delivery or pick-up, provide customer support, respond to enquiries, improve our website and services, prevent fraud or misuse, and comply with legal and regulatory obligations.
Payment Information
Payments made on our website are processed through secure third-party payment providers such as Paystack. These providers process the information required to authorize and complete your transaction. We do not require you to send card details to us via WhatsApp, social media or ordinary messages. Please only enter your payment information through the secure checkout process on our website.
Sharing Your Information
We may share relevant information with trusted service providers where necessary, including payment providers, delivery partners, website hosting and technology providers, and customer support services. We only share information where reasonably necessary for the relevant purpose or where required by law.
Cookies
Our website uses cookies and similar technologies to provide essential website functionality, remember your preferences, improve your experience and understand how visitors use our website. You can control or disable cookies through your browser settings. Some features may not work properly if certain cookies are disabled.
How We Protect Your Information
We take reasonable security measures to protect your personal information against unauthorized access, loss, misuse or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
How Long We Keep Information
We retain your personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, business records and legal or regulatory obligations.
Your Privacy Rights
Subject to applicable law, you may have rights regarding your personal information, including the right to request access to or correction of certain information we hold about you. If you would like to make a privacy-related request, please contact us.
Third-Party Websites
Our website may contain links to third-party platforms such as Instagram, TikTok, Snapchat, WhatsApp or payment websites. These third parties have their own privacy policies and we are not responsible for their privacy practices.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, technologies or legal obligations. The updated version will be published on this page with the revised date.
Contact Us
If you have any questions or requests regarding this Privacy Policy, please contact us.
Last Updated: September 2026